Terms & Conditions

1. About us and these terms

2. Changes to these terms

3. Use of our website and services

• Our website, content, images, tour descriptions, pricing information and logo are the property of Skyland. You may view or print them for personal use only. Commercial or unauthorized use is not permitted.
• We may suspend or restrict access to any part of our website or Channels at any time for maintenance or other reasons, without notice.
• You must provide correct, complete and valid information (names, contact details, passport or ID details where required, number of guests, ages and special requirements). We may cancel a booking without liability if information is found to be incorrect, misleading or unauthorized.
• You must be at least 18 years old to make a booking or payment. Guests under 18 must travel with a responsible adult.
• Accounts or restricted areas, where provided, are for your own business or personal use and must not be shared. We may withdraw access if it is misused or harms our systems or business.

4. Bookings and confirmation

• A booking is confirmed only when we receive full payment (or the agreed deposit) and send you a written booking confirmation by email or WhatsApp. Where a supplier’s confirmation is required, the booking is confirmed once the supplier confirms.
• The details on your booking confirmation take priority over any other price or description shown elsewhere.
• Please check your confirmation immediately and tell us of any error within 24 hours. We cannot be responsible for errors not reported in time.
• All tours are subject to availability. We may refuse or cancel a booking where we suspect fraud or misuse.

5. Prices and taxes

• Prices are shown in AED or USD and include UAE VAT unless stated otherwise.
• If any government authority, local body or supplier introduces new taxes, fees or charges (for example tourism, park-entry or service fees) after you book, we may pass these on to you. We have limited control over such charges.
• Prices, promotions and offers may change without notice until your booking is confirmed. Promotional offers cannot be combined unless stated.
• Child prices, age limits and inclusions are stated on each tour page. The tour page and your confirmation apply.

6. Payment

• We accept payment by Visa and Mastercard credit or debit card, bank transfer, payment link, and cash at the office.
• Card payments are processed by our third-party payment provider through a secure connection. Skyland does not store your full card details.
• If you pay by card, you confirm you are the cardholder or have the cardholder’s permission to use the card.
• Payment gateway or bank transfer charges may apply and, where stated, are borne by the payer and are not refundable.
• If a payment looks suspicious, we may ask for identification and a copy of the card (with middle digits hidden) before confirming. If it is not provided in time, we may cancel the booking.
• If a payment fails or is not received by the deadline we give you (usually 24 hours), the booking may be cancelled and is subject to availability.
• Multiple transactions may appear as separate charges on your card statement.

7. Cancellations, amendments and refunds

• Some tours (for example restaurant dinners, yacht or dhow charters, helicopter flights, attraction tickets, and special-event or peak-date bookings) have supplier policies that are stricter or non-refundable. These will be shown at booking, and where they apply they override these Terms.
• Amendments (date, time, number of guests) are subject to availability and may carry a fee or a price difference.
• If you do not use a paid service, in whole or in part, no refund is due.

Cancellation or changes by Skyland

8. Tour operations and guest responsibilities

• Pickup and timing: please be ready at your pickup point at the time we confirm. Pickup times are estimates and can change with traffic or other guests. If you are not at the pickup point, or you give the wrong location, the tour may leave without you with no refund. Please share a reachable phone number or WhatsApp number.
• Itineraries: we may change the order, timing or venues of an itinerary where needed for safety, weather or operational reasons, while keeping the overall experience as close as possible to what was booked.
• Safety: you must follow the instructions of our guides and drivers at all times, including in the desert, on the water, and during activities such as dune driving, quad or buggy riding, camel rides and any adventure activity. We may refuse or end participation, without refund, for unsafe, intoxicated or disruptive behavior.
• Health and suitability: some activities are not suitable for pregnant women, people with back, neck, heart or other medical conditions, or young children. Please read the tour description and tell us about any medical condition, mobility need or dietary requirement at the time of booking. You take part at your own risk where you have not told us of such matters.
• Age, height and weight limits may apply to some activities and are enforced by us or by the supplier.
• Dress and conduct: guests must respect UAE laws, local customs and public decency. Please dress modestly in public and cultural venues. Guests are responsible for any fines or penalties arising from their own conduct.
• Food and drinks: meals are as listed on the tour page. Special diets must be requested at booking and are subject to supplier ability. We cannot guarantee an allergen-free environment.
• Travel documents and insurance: you are responsible for valid passports, visas, entry permits and personal travel and medical insurance. We strongly recommend insurance that covers adventure activities.
• Photos and video: we may take photos or video during tours for marketing. Tell your guide on the day if you do not want to be included.

9. Liability

• We arrange tours using reasonable care and skill and with licensed suppliers and vehicles.
• Some services are provided by third-party suppliers (such as hotels, attractions, restaurants and activity operators). Their own terms apply, and we are not responsible for their acts or omissions to the extent permitted by law.
• To the extent permitted by UAE law, we are not liable for loss, injury, delay or additional expense caused by events outside our reasonable control (including severe weather, road closures, government action, public health restrictions, or technical failures), or for loss of or damage to personal belongings.
• Nothing in these Terms excludes or limits liability that cannot be excluded or limited under UAE law.
• Our liability for any booking is limited to the amount paid for that booking, except where the law provides otherwise.

10. Complaints

11. Travel agency partners (B2B)

• Partners must give only correct and valid information and must not misrepresent any fact. We may cancel bookings without notice where information is found to be incorrect, unauthorized or suspected to be fraudulent, and we will not be liable for any resulting loss.
• Partners agree to indemnify Skyland against claims arising from information they supplied or from our actions taken to protect Skyland and its genuine customers, including cancelling suspected fraudulent bookings.
• Net rates, commission levels and payment terms are as agreed in the partner agreement or rate sheet and are confidential. They are for the partner’s business use only.
• Partners are responsible for passing these Terms (including the cancellation policy) on to their clients, and for payment of amounts due even if their client does not pay them.
• Cancellations must be made in writing and are subject to the cancellation fee we confirm by email.

12. Privacy and data protection

13. Sanctions and restricted services

14. Force majeure

15. Governing law and disputes

16. If you do not agree